Responsible Gaming
at cn99

At cn99, responsible gaming is not an afterthought — it is a foundational principle that shapes every decision we make as a platform. We believe that gambling should be an enjoyable leisure activity, accessible to adults in Bangladesh who choose to participate freely, with full awareness of the risks involved and genuine control over their spending and time.

cn99 operates with a firm commitment to preventing underage gambling, identifying and assisting players who may be experiencing gambling-related harm, and providing a transparent set of tools that empower every player to manage their own gaming behaviour. We are equally committed to training our support staff to respond sensitively and effectively when a player reaches out for help.

This Responsible Gaming page sets out the policies, tools, and external resources that cn99 makes available to all players in Bangladesh. We encourage every player — regardless of how casually or frequently they gamble — to read this page in full and to make use of the controls available to them.

cn99 operates a strict minimum age policy. Players must be 18 years of age or older to create an account, make a deposit, place a bet, or participate in any game offered on cn99.bet. This policy applies to all players in Bangladesh and all other supported regions without exception.

How We Verify Age

Age verification at cn99 is carried out through our Know Your Customer (KYC) process. When a player requests their first withdrawal or when our systems flag an account for review, we require the submission of a valid government-issued identity document. Acceptable documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (Bangladeshi or international)
• Bangladeshi driving licence (where date of birth is clearly displayed)

Where the identity document does not clearly establish date of birth, cn99 reserves the right to request a supplementary document. Accounts where age cannot be verified to our satisfaction will be suspended until verification is complete, and any funds deposited to an unverified underage account will be returned in full without any winnings.

Protecting Minors

cn99 strongly encourages parents and guardians in Bangladesh to make use of parental control software if they believe a minor may have access to a device on which cn99.bet is used. We recommend tools such as Net Nanny, Qustodio, or equivalent parental control applications available for Android and iOS devices. If you suspect that a minor has registered or is using a cn99 account, please contact our support team immediately at [email protected].

Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. It often develops gradually and may not be immediately obvious — even to the person experiencing it. One of the most effective steps you can take is to periodically ask yourself honest questions about your relationship with gambling.

Warning Signs to Watch For

The following signs may indicate that gambling is becoming a problem. If you recognise several of these in yourself or in someone you know, we strongly encourage taking action using the tools and resources described further on this page.

If you answered "yes" to two or more of these questions, we encourage you to speak with a member of cn99's support team, activate one or more of the responsible gaming tools described below, or reach out to a professional support organisation. You do not need to be in crisis to use these tools — early intervention is always more effective than waiting until the situation worsens.

Self-exclusion is one of the most powerful responsible gaming tools available at cn99. It allows you to voluntarily suspend your account for a defined period — or permanently — so that you cannot access cn99.bet, place bets, or receive promotional communications during that time.

Available Self-Exclusion Periods

How to Activate Self-Exclusion

Self-exclusion can be activated in two ways:

• Via your account settings: Navigate to the Responsible Gaming section of your cn99 account dashboard and select the self-exclusion option. Choose your desired exclusion period and confirm your selection.
• Via support: Contact cn99's support team via live chat or by emailing [email protected]. Request self-exclusion and specify the period. Our team will process the exclusion within 24 hours and confirm by email.

What Happens During Self-Exclusion

• Your cn99 account is immediately suspended and you will not be able to log in.
• All pending bonuses and promotional credits are cancelled and forfeited.
• Any available balance at the time of exclusion will be returned to your nominated bKash, Nagad, or bank account within 3–5 business days.
• All marketing emails, SMS messages, and promotional notifications are stopped immediately.
• cn99's systems will flag your email and mobile number to prevent re-registration during the exclusion period.

Keeping firm control over how much money you deposit is one of the simplest and most effective ways to ensure that gambling remains within your budget. cn99 offers a comprehensive suite of spending controls that you can configure at any time from your account dashboard.

Types of Spending Controls

• Daily Deposit Limit: Set a maximum amount you can deposit within any single 24-hour rolling period. For example, if you set a daily limit of ৳2,000, you will be blocked from depositing more than that amount in a day regardless of how many separate transactions you attempt.
• Weekly Deposit Limit: A cap on the total amount deposited within any rolling 7-day window. Useful for players who budget on a weekly basis.
• Monthly Deposit Limit: A ceiling on total deposits within any rolling 30-day window. Suitable for players who manage finances on a monthly budget.
• Loss Limit: A threshold on net losses within a defined period. When your total losses during the period reach your set limit, your account is restricted from further wagering until the period resets.
• Wager Limit: A cap on the total value of bets placed within a defined period, regardless of wins or losses.
• Session Time Limit: A reminder or hard limit on the duration of individual playing sessions. You can set alerts at 30-minute, 1-hour, or 2-hour intervals, or set a hard cut-off after which your session will automatically end.

Limit Change Rules

To protect players from impulsive decisions, cn99 applies the following rules when spending limits are adjusted:

• Decreasing a limit: Takes effect immediately. If you reduce your daily deposit limit from ৳5,000 to ৳2,000, the lower limit applies from the moment you save the change.
• Increasing a limit: Subject to a mandatory 48-hour cooling-off period before the higher limit becomes active. This gives you time to reconsider before increased spending capacity is available.
• Removing a limit entirely: Treated as an increase and also subject to the 48-hour delay.

Sometimes a player needs a short break without committing to a full self-exclusion. cn99's time-out feature is designed for exactly this situation — it allows you to temporarily suspend your account for a brief, defined period so that you can step away, reflect, and return refreshed when the time-out expires.

Available Time-Out Durations

Reality Check Reminders

In addition to time-out features, cn99 offers on-screen reality check reminders that appear at intervals you define during active playing sessions. These reminders display how long you have been playing in your current session and the net value of your session activity (wins minus losses). They serve as a gentle, factual prompt to pause and consider whether you wish to continue.

Reality check reminders can be set to appear every 15 minutes, 30 minutes, 1 hour, or 2 hours. When a reminder appears, you have the option to continue your session, end your session, or navigate to the responsible gaming section of your account to activate additional controls.

cn99 believes that professional support is an essential complement to the in-platform tools we offer. If you feel that gambling is significantly impacting your life — financially, emotionally, or in your relationships — we strongly encourage you to seek help from a qualified professional organisation in addition to using cn99's built-in controls.

General Guidance for Bangladesh Players

Players in Bangladesh experiencing gambling-related difficulties are encouraged to speak with a qualified mental health professional, a trusted family member or community leader, or a doctor or counsellor with experience in behavioural health. cn99's support team can provide further referral guidance on request — please contact us via live chat or at [email protected] and we will do our best to point you toward the most relevant resources available in your region of Bangladesh, whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

Tips for Keeping Gambling Safe and Enjoyable

• Set a strict entertainment budget before you start and stick to it regardless of outcomes.
• Treat gambling winnings as a bonus — never as expected income or a financial plan.
• Take regular breaks during sessions and never gamble when you are tired, stressed, or under the influence of substances.
• Keep gambling in balance with other leisure activities — sports, socialising, family time.
• Never borrow money to gamble. If you are considering it, stop and contact support immediately.
• Review your cn99 account statement regularly so you always have an accurate picture of your spending.
• Use at least one cn99 spending control (deposit limit, session limit, or loss limit) at all times.
• Talk openly with someone you trust about your gambling — accountability is a powerful tool.

If you have concerns about your gambling habits, wish to activate any of the responsible gaming tools described on this page, or simply want to talk through your options with a member of our team, cn99 is available 24 hours a day, 7 days a week. All responsible gaming enquiries are handled with full confidentiality and without judgment.

What Our Support Team Can Help With

• Activating deposit limits, loss limits, or wager limits on your account
• Setting up reality check reminders or session time limits
• Initiating a time-out or cool-off period
• Processing a self-exclusion request of any duration
• Providing information about account closure and balance return procedures
• Discussing your concerns confidentially and helping you identify next steps
• Providing referral guidance to professional support services in Bangladesh

We aim to respond to all responsible gaming enquiries within 4 business hours. For urgent matters — such as an immediate request for self-exclusion — please use the live chat feature so that a team member can assist you in real time.