cn99 Privacy Policy

cn99 collects personal information from players in Bangladesh and other supported regions as part of its account registration, verification, and service delivery processes. We are committed to collecting only what is necessary and to being fully transparent about the categories of data we hold and why we hold them.

Information You Provide Directly

When you register a cn99 account, make a deposit, request a withdrawal, contact support, or participate in a promotion, you may provide us with the following categories of personal information:

• Identity Data: Full legal name, date of birth, national identity card (NID) number, passport number, or driving licence number (collected during KYC verification).
• Contact Data: Email address, mobile phone number, and residential address in Bangladesh (city, district, division).
• Financial Data: bKash account number, Nagad account number, Rocket account number, Upay number, bank account details (account number, branch, bank name), and transaction reference numbers. cn99 does not store full card numbers.
• Account Credentials: Your chosen username and a hashed (irreversible) representation of your password. cn99 staff cannot view your password in plain text.
• Communications Data: The content of messages you send to cn99 support via live chat or email, including any attachments you provide.

Information Collected Automatically

When you access cn99.bet, our systems automatically collect certain technical and behavioural data necessary for platform operation and security monitoring:

cn99 processes personal data only for specified, explicit, and legitimate purposes. We do not use your data in any way that is incompatible with the purpose for which it was collected. The following describes the primary purposes for which we use personal information from our Bangladesh players and the lawful basis for each.

Account Management and Service Delivery

The most fundamental use of your data is to create and maintain your cn99 account, process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, settle bets and game outcomes, and provide you with access to cn99's full range of cricket betting, live casino, slots, and card game services. Without this processing, cn99 cannot fulfil its contractual obligations to you.

Identity Verification and Fraud Prevention

cn99 uses identity and financial data to verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your account activity is not associated with money laundering, fraud, or other financial crime. This processing is required by our legal and regulatory obligations and by our own commitment to operating a safe platform.

Customer Support

When you contact cn99 via live chat or at [email protected], we use the information you provide — together with your account history — to diagnose and resolve your query. Support interactions may be recorded for quality assurance and training purposes. Records of support interactions are retained for a period of 24 months.

Responsible Gaming Monitoring

cn99 uses gameplay data, session duration, deposit frequency, and wagering patterns to identify players who may be exhibiting signs of problem gambling. Where such patterns are detected, cn99 may make proactive contact to offer responsible gaming tools such as deposit limits, time-outs, or self-exclusion. This processing is carried out in your vital interest and in fulfilment of cn99's responsible gaming obligations.

Marketing Communications

With your explicit consent, cn99 may use your email address or mobile number to send you information about promotions, bonuses, new games, and platform updates relevant to Bangladesh players. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

cn99.bet uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players interact with the site so we can make informed improvements. This section explains what cookies cn99 uses and how you can manage them.

Types of Cookies Used by cn99

• Strictly Necessary Cookies: These cookies are essential for cn99.bet to function. They enable core features such as user authentication, session management, and security token validation. These cookies cannot be disabled without breaking the platform's core functionality.
• Functional Cookies: These cookies remember your preferences such as your selected language, preferred game lobby view, and notification settings. They are not strictly necessary but significantly improve your experience on cn99.bet.
• Analytics Cookies: cn99 uses first-party analytics cookies to understand aggregate usage patterns — including which pages are visited most, how long sessions last, and which games are most popular among Bangladesh players. This data is used in anonymised, aggregated form only and is never linked back to individual player identities for analytics purposes.
• Security Cookies: These cookies support cn99's fraud detection systems by enabling the platform to detect unusual login patterns or suspicious session behaviour. They are an integral part of keeping your account safe.

What cn99 Does Not Use

cn99 does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking tags. We do not participate in any advertising network that would allow third parties to build a profile of your browsing behaviour based on your activity on cn99.bet.

Managing Cookies

You may control cookie behaviour through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use cn99.bet. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

cn99 does not sell, rent, or otherwise commercialise your personal data. We share data with third parties only in limited, clearly defined circumstances where sharing is necessary to deliver the service, meet a legal obligation, or protect the security of the platform. Every third party that receives cn99 player data is bound by a data processing agreement that restricts their use of that data to the specific purpose for which it was shared.

Categories of Third-Party Recipients

• Payment Processors: To process deposits and withdrawals, cn99 must share relevant transaction data with payment partners including bKash, Nagad, Rocket, Upay, and partnered banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners receive only the data required to execute and confirm the transaction.
• Game Providers: Live casino and RNG game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may receive a pseudonymous player identifier to manage your game session. These providers do not receive your full name, payment details, or contact information.
• Identity Verification Partners: When KYC verification is required, cn99 may use a third-party identity verification service to authenticate documents. This service receives the document images you submit and returns a verification outcome; they do not retain your documents beyond the verification process.
• Platform Infrastructure: cn99's hosting, cloud storage, and security infrastructure providers may have access to data as part of their technical service delivery. All such providers are contractually bound to process data solely on cn99's documented instructions.
• Legal and Regulatory Authorities: cn99 will disclose personal data to law enforcement, financial intelligence units, courts, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. cn99 will notify affected players of such disclosure where legally permitted to do so.

cn99 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The retention periods below represent our standard practices; in specific circumstances, data may be retained for longer where a legal obligation, regulatory investigation, or unresolved dispute requires it.

Data Storage Location

cn99 stores player data on secure servers. Data relating to Bangladesh players is processed within data centre infrastructure that meets internationally recognised security standards. Where data is transferred outside of Bangladesh for processing by a third-party service provider, cn99 ensures that appropriate safeguards are in place, including contractual data protection clauses, to protect your data to a standard equivalent to or greater than that required under applicable Bangladeshi law.

Deletion Upon Request

Where you request deletion of your personal data and cn99 is not subject to a legal obligation requiring retention of that data, cn99 will delete or permanently anonymise your data within 30 days of receiving a verified deletion request. Please note that deletion requests cannot be fulfilled while your account holds an outstanding balance, an active bonus, or an open dispute.

As a cn99 player, you hold meaningful rights over your personal data. cn99 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact our support team via live chat or at [email protected]. We will respond to all valid rights requests within 30 days and will request only the information necessary to verify your identity before processing your request.

Right of Access

You have the right to request a copy of all personal data that cn99 holds about you. Upon receiving a verified access request, cn99 will provide you with a structured, readable summary of your data including the categories held, the purposes of processing, and any third parties with whom your data has been shared. There is no charge for the first access request in any 12-month period.

Right to Rectification

If any personal data cn99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details — such as your email address or contact number — directly through your cn99 account settings panel. For corrections to identity or KYC data, please contact our support team and provide the relevant updated documentation.

Right to Erasure

You have the right to request that cn99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been processed unlawfully. As noted in Section 5, erasure requests cannot override legal retention obligations.

Right to Restrict Processing

You have the right to ask cn99 to suspend the active use of your personal data in certain circumstances — for example, where you contest the accuracy of data while cn99 verifies it, or where you have objected to processing and cn99 is assessing whether its legitimate interests override your rights.

Right to Object to Marketing

You have an absolute right to object to the use of your personal data for direct marketing purposes at any time. To opt out of marketing communications, update your preferences in your cn99 account settings or contact support. Opting out will take effect within 5 business days.

Protecting the security of your personal data and financial information is a core operational priority at cn99. We implement a layered security architecture that addresses threats at the network, application, and data levels. The following describes the key security controls cn99 maintains.

Encryption

All data transmitted between your device and cn99.bet is encrypted using 256-bit SSL/TLS encryption. This means that any data intercepted in transit is unreadable without the decryption key, which is held exclusively by cn99's secure servers. Sensitive data stored in cn99's databases — including account credentials and KYC documents — is encrypted at rest using industry-standard AES-256 encryption.

Access Controls

Access to cn99's production systems and player data is restricted to authorised personnel only, on a need-to-know basis. All internal access is logged, monitored, and subject to regular audit. Privileged access to sensitive systems requires multi-factor authentication. cn99 staff members are never permitted to view a player's password in plain text.

Fraud and Intrusion Detection

cn99 operates continuous monitoring systems that detect and respond to unusual activity patterns — including multiple failed login attempts, anomalous betting patterns, and suspicious transaction sequences. Where a potential security incident affecting a player account is detected, the account is temporarily restricted and the player is notified promptly.

Your Role in Account Security

While cn99 takes extensive measures to protect your data at the platform level, your account's security also depends on you. We strongly recommend that you use a strong, unique password for your cn99 account, enable two-factor authentication where offered, never share your login credentials, and access cn99.bet only from trusted personal devices and secure network connections. If you believe your account has been compromised, contact cn99 support immediately.

cn99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made to this Policy, cn99 will update the effective date displayed at the top of this document and, where reasonably practicable, notify registered players via on-site notification or email. The updated Policy will take effect from the date it is published on cn99.bet.

We encourage all cn99 players to review this Privacy Policy periodically to remain informed about how we handle your personal data. Your continued use of cn99.bet following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you disagree with any update to this Policy, you are entitled to close your cn99 account in accordance with the procedure described in our Terms & Conditions.

Contact for Privacy Enquiries

If you have any questions, concerns, or complaints relating to this Privacy Policy or cn99's data handling practices, please contact our support team. We take all privacy enquiries seriously and will respond within 4 business hours during our operational window.

Support Email: [email protected]

Live Chat: Available 24/7 from your cn99 account dashboard.